This document sets out the shipping policy that applies to customers that make a purchase at www.nilgiristores.in. If you have any questions, please contact our customer service team on 0484-2942816 or customercare@nilgiristores.in.

REGULAR ORDERS

Regular orders are those which are placed for “in stock” items

Shipping Options & Delivery time: 

We offer the following shipping options – you will be asked to select a shipping method at checkout.

  1. Courier/Registered Parcel(By road): Rs. 80 minimum and increases as per weight. Delivery time 8-16 Days. No return Pickup is done by us in case of return requests. Buyer need to ship the item by himself. Preferable mode is indiapost.
  2. Speed post(By air): Rs. 120 minimum and increases as per weight Delivery time 5-8 Days. No return Pickup is done by us in case of return requests. Buyer need to ship the item by himself. Order is dispatched through Speedpost.
  3. Blue Dart/DTDC Express(By Air): Rs. 390 minimum and increases as per weight Delivery time 3-5 Days. Return Pickup is done by us in case of return requests. Order is dispatched through Bluedart to DTDC express

Order Processing Time:

  1. Regular orders: Orders are usually processed and dispatched between 24 to 72 Hrs. All orders placed during the weekend or on a public holiday will be sent from our warehouse on Monday or on the next business day.
  2. Other: Listing mentioned 7-10 days dispatch are dispatched in 7-10 days.
  3. Tracking number: Tracking number and dispatch details are sent through email once the order is dispatched.

Returns, Refunds, and Exchanges:

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.

PREORDERS

Pre-orders are those order which are not “in stock”. Generally they are imported against the order. Orders need to be placed with advance payment for processing.

Shipping Options & Delivery time: 

We offer the following shipping options – you will be asked to select a shipping method at checkout.

  1. Courier/Registered Parcel(By road): Rs. 80 minimum and increases as per weight. 
  2. Speed post(By air): Rs. 120 minimum and increases as per weight. No return Pickup is done by us in case of return requests. Buyer need to ship the item by himself. Order is dispatched through Speedpost.
  3. Blue Dart/DTDC Express(By Air): Rs. 390 minimum and increases as per weight. Return Pickup is done by us in case of return requests. Order is dispatched through Bluedart to DTDC express

Order Processing Time:

  1. Preorders: Orders are generally dispatched/delivered in 30-60 days of placement.
  2. Tracking number: Once the item is received at our warehouse, we will ship it to the buyer, tracking number and dispatch details will be sent through email after that. This usually takes 20-40 days. Until then an indicative order stutus will be displayed in your order section.

Returns, Refunds, and Exchanges:

Preorders can be cancelled within 24 hours of placement. Only damaged or “Not as described” items can be returned for refund.

We want you to be completely happy with your purchase. We deal fairly for all disputes and issues. Please read our return & refund policy for detailed information about our processes.