Frequently Asked Questions

 

ORDERS

How do I cancel the order, I have placed?

Order can be cancelled before it is shipped. You would see an option to cancel within ‘My Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from ‘My Orders’ section, you can send us an email to [email protected] and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You will see ‘Cancel Order’ button against the order in ‘My Orders’ section, you may also send us an email with order number and reason for return.

I have created a Return request. What is the next step?

Once you create a return you need to ship the item to our warehouse. In case you have chosen Shipping with return facility, you will be sent an email with shipping label. You need to print and paste it on the parcel and hand over the parcel to courier boy.

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful receipt of the package as per Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines: Please note that shipping costs may be deducted when of Buyer chooses to return the product with no fault or damage in the product and just doesn’t need the product anymore or the product is incompatible.

  • NEFT – 1 to 3 business days post refund initiation
  • Online Refund – 2 to 5 days post refund initiation, depending on your bank partner
  • Wallets – Instant

Where should I self-ship the Returns?

You can send the return to the following returns processing facilities.

Nilgiri Stores, Kadavil House, Karimpadam, North Parur, Chendamangalam PO, Ernakulam, Kerala 683512. Mob:9960428616

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status.

Whom should I contact in case of any delays in delivery?

Once the order is dispatched, it is courier company’s responsibility to deliver it in time. Nilgiri Stores cannot be held responsible in case of delays that are beyond its control. You need to contact the courier company for updates. Only in case the item is not delivered we will step in and refund the amount.

How are orders placed on Nilgiri Stores delivered to me?

All orders placed on Nilgiri Stores are dispatched through our courier service partners such as Blue Dart, Delhivery, Indiapost Etc.

What is No Questions Asked Returns?

Once you create a return via Mobile / Desktop as per the returns policy, Nilgiri Stores will ensure a quick, easy and seamless returns experience for you. In case of a change of mind you may send the product back in original condition, your refund will be initiated immediately after receipt.

Does Nilgiri Stores pick up the product I want to return from my location?

Yes, only if the Return shipping method is selected. 

How can I Self-Ship the product to Nilgiri Stores?

For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:

  • It should capture the weight of the return package.
  • Residential/office address, destination address, shipment date, amount and other details should be mentioned.
  • The information on the receipt should NOT be edited/over-written.

The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company. This is subject to your returns being inspected and successfully processed upon receipt at our end. we will reimburse maximum Rs. 60 for return shipments.

Please send returns by Speed post or registered parcel as it is cheap and efficient.

What is the origin country of the products?

Most of our products are currently imported from China.

Is there any Warranty on products?

Unless mentioned specifically the products do not contain any warranty. However we are committed to resolve all issues pertaining to the durability and functioning of the product for its intended purpose.

PREORDERS

Can I place preorders at Nilgiristores.in?

Yes. You can buy international products with preorders at our website and orders will be delivered to your address by our shipping partners. 

Can I cancel a preorder placed at Nilgiristores.in?

Preorders can be cancelled within 48 hrs of booking. 

How to make payments for preorders?

You can place order using debit cards/credit cards/internet banking/UPI payments like you do with any other transaction.

What if I didn’t receive my product?

You will receive 100% refund for orders that are not delivered within the stipulated time mentioned in the listing.

What is delivery cut off period mentioned in the listings?

It is the cut off period for delivery. If the shipment doesn’t get delivered in that period order shall be cancelled and full refund shall be given. However in case of remote shipping locations there will be an exception for the number of days.

What is the return policy for preorder?

You can return the product for any reason whatsoever. No questions asked. See returns policy for more details.

What if the item get damaged or item is defective or not as described?

You will receive refund for all genuine order defects. You only need to send us photographs or videos as proof for same.

Where should I self-ship the Returns?

You can send the return to the following returns processing facilities.

Nilgiri Stores, Kadavil House, Karimpadam, North Parur, Chendamangalam PO, Ernakulam, Kerala 683512. Mob:9960428616

How long does it take for preorder delivery to take place?

Usually it takes between 30 – 45 days for delivery of an Preorder shipment.

How do I receive my order ?

Generally it is delivered through your local post office or through courier services like Fedex, Bluedart, etc.

Do I need to have IEC code ?

No. Import clearance is done by us.

Are there any other Import related formalities ?

No. All documentation and formalities are done by us. We shall receive the product at our warehouse and then send it to your address.

Is there any import duty to be paid ?

No. Once the order is placed you don’t have to do anything.

What if Nilgiri Stores doesn’t act fairly against an order placed ?

We try our best to fulfill our commitments. In case of dissatisfaction over an order you may raise a complaint at email [email protected] If it doesn’t get resolved and if it classifies as Financial fraud you may enter a complaint at the Cyber crime portal under the head “Other financial frauds” Click here. You may also raise disputes at Stripe or Instamojo if you have made payment through those gateways. You may raise disputes with your Credit card issuer in case you used credit card for payment.

What is the origin country of the products?

Most of our products are currently imported from China.

Is there any Warranty on products?

Until mentioned specifically the products do not contain any warranty. However we are committed to resolve all issues pertaining to the durability and functioning of the product for its intended purpose. You may send email to [email protected] for performance related issues.

How long does it take to dispatch the international order?

Usually it may take anywhere between 25-30 days.

How do I track my order?

We will send you updates by email regarding tracking number and the link to track the order.