News Letter

Returns Policy

🔄 Easy Returns - No Questions Asked

Regular orders can be returned for any reason whatsoever, no questions are asked.

Regular Orders

All regular orders can be returned for any reason. We offer flexible return options with no questions asked policy.

Pre-orders & Wholesale

Returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description.

Full Refund Conditions

Full refund is provided if you:

  • Did not receive the item
  • Received them in a physically damaged condition
  • Received items with missing parts or accessories
  • Received defective items
  • Received items different from their description on the product detail page

Note: Otherwise only the product cost is refunded, shipping and other charges are not refunded.

Cancellation Window

24 hours of order placement for Regular orders and Preorders. Cancellation can be done in this period and no charges will be deducted, no questions are asked. After 24 hours has passed no cancellation is allowed.

Refund Processing Requirements

Refunds are processed only after:

  • The product is received back at our warehouse
  • It is determined that the product was not damaged while in your possession
  • The product is not different from what was shipped to you
  • The product is returned in its original condition (with brand's/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein)
  • The time for delivering the order by us has passed

Partial Refunds

You may choose partial refund in case you want to keep a defective item. Refund amount shall be fixed after communication.

Return Shipping Process

Standard Shipping Returns

You need to ship the item back to us for refund if you have chosen shipping without return pickup. Maximum reimbursement for return shipping shall be ₹60.

Priority Shipping Returns

In case you have chosen Priority shipping, you only need to hand over the return parcel with label to the courier boy.

Return Address

Nilgiri Stores
Kadavil House, Karimpadam
North Parur, Chendamangalam PO
Ernakulam, Kerala 683512
Mobile: +91 9960428616

Electronic Device Returns

⚠️ Important Notice

If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. We shall not be liable in any manner for any misuse or usage of such information.

Refund Mode

In case you want refund through a particular mode, you need to inform us in writing before the refund is processed. Else we will choose our preferable mode like UPI or others and it may not be the same mode through which the payment is made.

Replacements

Products may be eligible for replacement only if we have exact same item in stock.

If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund.

Change of Mind Returns

⚠️ Important Terms

In case of return due to "Change of Mind" or "Not compatible with my device" or any other issue where the fault is not on our side, we shall refund only the product cost. Forward shipping cost, return shipping cost, payment gateway fee, COD fee and any other costs shall be borne by the buyer.

Non-Returnable Products

If you've received a non-returnable product in a damaged/defective condition, you can contact us within 15 days from the delivery of the product.

Cash on Delivery

Cash on Delivery charges shall not be refundable once the Parcel is booked.

📞 Need Help with Returns?

Contact our customer service team for assistance with your return request.

Email: [email protected]

Phone: +91 484 294 2816

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