Frequently Asked Questions (FAQ)

Order can be cancelled before it is shipped. You would see an option to cancel within 'My Orders' section under the main menu of your Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from 'My Orders' section, you can send us an email to [email protected] and refund will be processed into the source account, if order amount was paid online.

Yes, Nilgiri Stores reserves the right to cancel the order at anytime without any explanation for a full refund.

You send us WhatsApp message or email with order number and reason for return.

Once you create a return you need to ship the item to our warehouse. In case you have chosen Shipping with return facility, you will be sent an email with shipping label. You need to print and paste it on the parcel and hand over the parcel to courier boy.

Refund will be initiated upon successful receipt of the package as per Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

Please note that shipping costs may be deducted when buyer chooses to return the product with no fault or damage in the product and just doesn't need the product anymore or the product is incompatible.

Please tap on "My Orders" section under main menu of App/Website/M-site to check your order status.

All orders placed on Nilgiri Stores are dispatched through our courier service partners such as Blue Dart, Delhivery, India Post etc.

Once you create a return via Mobile / Desktop as per the returns policy, Nilgiri Stores will ensure a quick, easy and seamless returns experience for you. In case of a change of mind you may send the product back in original condition, your refund will be initiated immediately after receipt.

Most of our products are currently imported from China.

Unless mentioned specifically the products do not contain any warranty. However we are committed to resolve all issues pertaining to the durability and functioning of the product for its intended purpose.

"Preorder" refers to a purchasing option provided by online retailers that allows customers to place orders for products that are not yet available for immediate shipping or release. Preordering allows customers to secure their purchase in advance, often before the product is officially released or restocked.

Yes. You can buy international products with preorders at our website and orders will be delivered to your address by our shipping partners. You may place wholesale orders directly as well.

You can place order using debit cards/credit cards/internet banking/UPI payments like you do with any other transaction.

You will receive 100% refund for orders that are not delivered within the stipulated time mentioned in the listing.

Preorders and wholesale products can be returned only if found defective or not as described in listing. See returns policy for more details.

No. Import clearance is done by us.

No. All documentation and formalities are done by us. We shall receive the product at our warehouse and then send it to your address.

No. Once the order is placed you don't have to do anything.

All of our products are currently imported from China, USA and other international countries.

We try our best to fulfill our commitments. In case of dissatisfaction over an order you may raise a complaint at email [email protected]. If it doesn't get resolved and if it classifies as Financial fraud you may enter a complaint at the Cyber crime portal under the head "Other financial frauds". You may also raise disputes at Stripe or Instamojo if you have made payment through those gateways. You may raise disputes with your Credit card issuer in case you used credit card for payment.